Our Complaints Policy
Inquest Representation Service (IRS) provides legal services, relating to inquests, to members of the public, individuals, firms and organisations.
IRS seeks to provide a quality service. However, on occasions there may be a concern about the way one of our barristers has dealt with
Issues about Our Fees:
If you have a concern about a fee that we have charged you, please contact our clerks in the first instance to discuss your query. If you wish to complain after that, please use our complaints policy.
If you have a complaint about the services that we have provided, you should use our complaints process. In the first instance, you should complain to IRS, and then if you are not content with the outcome, you may take your complaints to the Legal Ombudsman. See our complaints policy for the process and contact details of the legal ombudsman.
Complaints are initially handled in-house by Chambers (in the first instance), and can be referred to the legal ombudsman for further consideration. The BSB liaises with the Legal Ombudsman. Here is the step by step guide to making a complaint:-
Step 1: If you have a complaint about the fees we have charged you should take the matter up with our clerks in the first instance.
Step 2: If you are not satisfied with the resolution (or have a different complaint), you should use our complaints policy.
Step 3: If you are unhappy with our complaint determination you can take the matter to the Legal Ombudsman.
See the Legal Ombudsman’s Decisions on lawyers generally. The legal ombudsman investigates complaints relating to the conduct of registered barristers and other regulated lawyers.
Complaints Time Limits:
You must complain to the Legal Ombudsman either within six years of a barrister’s actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain. You must also complain to the Legal Ombudsman within six months of receiving your barrister’s final response to your complaint.
Contact Inquest Representation Service in strict confidence and without obligation to discuss any inquest related matter, to see how we might assist you on 033 00 77 00 97 or see our Contact Us page for methods of making contact with us.
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033 00 77 00 97